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Telcom Credit Union has gone green, for your convenience! We believe in the importance of convenience for our members and helping the environment. That’s why we are pleased to introduce our new E-Statement service.
E-Statements are the safe, convenient, and easy way to view, save, and print your statements from our secure web site. You will get your statement information much faster than waiting for it to arrive in the mail, and you won’t have to worry about your mailed statement being lost or stolen. Plus, you will be helping the environment by saving paper, as well as postage costs.
You can enroll for E-Statements anytime through our Online Banking service. To learn more about E-Statements, see the common questions and answers below, or try this demo.
What are E-Statements?
E-Statements are electronic versions of your regular Telcom account statements. E-Statements allow you to access your Telcom statement information much sooner than waiting for a paper statement to arrive in the mail. You can view your E-Statements online by the first business day of the month. You can also download or print your E-Statements anytime.
Why should I enroll for E-Statements?
Enrolling for E-Statements will give you quicker access to your statement information and much more. They save time and postage. Plus, E-Statements are green - they save paper! With E-Statements, you can access up to 24 months of statements. (Statement history is available for former Hometown members from June 1, 2007 and from August 1, 2007 for former Southeast Oakland members.) You will also have 24/7 access to your statement information, including cleared check images.
How does it work?
Each month you will get an E-Mail notifying you that your Telcom E-Statement is available to view through Online Banking.
What about cleared check images?
You can click on individual check numbers in the Cleared Check Recap section on your E-Statement and view the check images for items that have not been converted to an electronic format.
What about my Visa statements?
You can also access your Visa statements through our E-Statement service. In fact, Visa statements will usually be available sooner, since our Visa billing period generally ends on the 2 nd from last day of the month.
How much will this service cost?
No cost to you! E-Statements are available to all Telcom members at no charge.
What software will I need?
You will need Acrobat Reader 7.0 (or a more recent version) to view your E-Statements. You can download Acrobat Reader for free at http://www.adobe.com/products/acrobat/.
How do I enroll for E-Statements?
You can enroll for E-Statements through Online Banking. Once you login to your account, choose the E-Statement option at the top of the first screen. Then follow the simple steps to enroll.
If you have not yet used Telcom's Online Banking service, you can login here with your Telcom member number. You can use your Telephone Banking PIN if you have one. If not, use your social security number the first time you login to Online Banking. You will then be asked to choose a password.
If you have any questions or problems registering for E-Statements or logging into Online Banking, please contact us at 800.356.7465 from 8:30 a.m. to 7:00 p.m. Monday through Friday, or on Saturdays from 8:30 a.m. to 12:00 noon.
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